Once the Product is received and verified by Cherner, we will either repair or replace the product and send it back to you at no charge. After Customer Service has verified your damage claim, we will send you pre-paid return labels so that you can return the product to Cherner. All returned products must be in original condition in which they were received. If such packaging has been discarded, it is your responsibility to get sufficient packaging for the return. Cherner will repair or replace the product damaged in shipment only if you have notified Cherner of the damage within five (5) days of receiving the Product.Ĭlaims for transit damage must be returned in their original packing cartons. You must also report any product damage to Customer Service at 001.203.894.4702 or by email at within five (5) days of receipt of your order. Damage to the packaging alone does not constitute damage to the product and will not be considered valid for claim purposes. Any damage to the shipping container should be documented with the freight carrier at the time of delivery. You are responsible for inspecting all products for visible damage when you receive your order. at 001.203.894.4702 (M-F, 9-5 EST) or by email regarding shipping to countries outside the United States. International customers should contact the Cherner Chair Co. Some rural locations may incur additional freight charges.ĭelivery outside the Continental US and International Locations:Īny offers for "Free freight" do not include delivery to Alaska, Hawaii or international locations and some rural locations. White Glove service is available upon request at an additional charge. All Cherner seating products including, chairs, stools and ottomans.The following items are shipped using Threshold Service: Customer will be provided with tracking information when orders are shipped. These deliveries are made to the front door only and do not include any installation or debris removal. All Dressers, Storage Units and File CabinetsĬherner utilizes LTL carries (Old Dominion, Yellow Freight, Pilot Freight Services) and small parcel carriers (UPS and FedEx) for “threshold” deliveries.The following products are shipped White Glove: Deliveries arriving with obvious signs should be refused and the damage noted with the driver. You are responsible for inspecting all products for damage when you receive your order. This service includes a delivery appointment, placement in room of choice, unpacking, light assembly (if needed) and removal of all packaging materials.
The average lead time on most orders is 8-10 weeks.Ĭherner utilizes LTL carries (Old Dominion, Yellow Freight, Pilot Freight Services) and small parcel carriers (UPS and FedEx) for its deliveries.Ĭherner requires “White Glove” service for those products which must be shipped on a pallet (due to size or weight) and may require some assembly requiring more than 1 person. Cherner will also notify you via electronic mail with tracking and other delivery information when orders are shipped. Transit time is dependent on shipment method and location of delivery. An estimated ship date will be provided to you by Cherner with your order confirmation.
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